Equipment & Software Checklist
The list of information provided below is extremely important to ensure your home office is properly set up to meet the standards required to service Fortune 500 companies, so please take the time to carefully review each area and the details shared.
Type of Service Working Computer
Computer Space & Speed Requirement
Computer
System
Connection
Internet & Monitors
Important Note: 1. Headsets are REQUIRED - Referred Headset Brand: Logitech Noise Cancelling Headset
2. Call Center Phone (Optional based on the Service Client)
Headset & Phone Equipment
More Info to Know...
Computer Security Required
Browser Recommendations
Required upon Registering
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Make sure your computer meets all the requirements before scanning.
Client Service Security Systems
Virtual Gateway
This system is one of the client security and call-routing tools used by some service clients to ensure consistent, secure, and efficient handling of customer calls. Agents may use either a traditional phone line or digital phone service, but certain programs require dialing into a designated gateway number, which may involve long-distance charges depending on your location — making unlimited long-distance plans highly recommended.
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Some client programs do not allow digital phone services and require a traditional phone line instead, so it’s important to review each program’s requirements carefully before enrolling.
ASD
This is a secure desktop software system used by some service clients to create a protected work-from-home environment for handling customer information and calls. It runs on Windows computers only and provides a secure workspace for remote access.
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To use it, your computer must meet specific minimum system and equipment requirements, which vary by client program, so it’s important to review each program’s technical guidelines before enrolling.