Question 1

What is CallZenix and how does it work?

Accepted Answer

CallZenix helps connect independent contractors with remote customer service opportunities for major Fortune 500 companies.

We partner with Arise Virtual Solutions, which provides access to client programs across different industries.

You select a client, complete their certification training, and then begin handling inbound calls directly from your computer — just like a traditional call center, but from home.

Question 2

Who can apply?

Accepted Answer

We are currently accepting new clients, however, we are currently not accepting new applicants from the following states: 
 • California
 • Connecticut
 • Maryland
 • Massachusetts
 • New York
 • Oregon
 • Wisconsin

To qualify, you must:

• Be 18 or older
 • Live in the United States
 • Have reliable internet
 • Own a computer and USB headset
 • Have a quiet workspace

Some programs may have additional requirements depending on the client.

Question 3

Is this really a legitimate work-from-home opportunity?

Accepted Answer

Yes. Thousands of contractors across the U.S. service clients daily through this platform.

CallZenix supports you through setup, training, and ongoing success so you’re never navigating the process alone.

Question 4

Can you explain Simply the Understanding of the Work-From-Home Call Center Model

Accepted Answer

Absolutely.

• Big companies outsource their customer calls.

• Those calls go through a remote service platform.

•  CallZenix helps connect people like you to those opportunities.

• It’s basically running your own mini call center from home.

Question 5

What type of remote work will I be doing?

Accepted Answer

Depending on the client program you choose, work may include:

• Customer service

• Order support

• Billing assistance

• Technical troubleshooting

• Chat or email support

• Sales

All work is remote and schedule-based.

Question 6

Are there startup costs?

Accepted Answer

There are a few standard onboarding expenses required by the work from home platform, such as:

• Background check fee (Up to $75).  The background check fee is based on the client opportunity.  Note some clients opportunities may require additional background authentication such as a drug screen test.  Type of background authentication will be provided during the review of the opportunity announcement.

• Refundable class confirmation deposit in the amount of $50.  refund after the 2nd day of class.

• Required Work From Home Equipment:
 • A Desktop or laptop Computer
 • Windows 11 and intel 5 or higher
 • USB Headset
 • Dual Monitors
 • High Speed Internet

Majority of the certification courses themselves are free.  However, this is subject to change, based on the service client.

Question 7

Is there an assessment I must complete?

Accepted Answer

Yes. All agents must complete a skills and readiness assessment.

Important points:

• Your results determine the level (tier) of opportunities available to you
 • Answer honestly and carefully — it impacts your access to programs
 • If you do not pass, you must wait 30 days before retaking it
 • Passing the assessment is required before servicing any client opportunity.

Question 8

Can I be removed permanently from CallZenix?

Accepted Answer

Yes — removal may occur if any of the following happen three times:

• Failing 3 certification classes

• Dropping 3 active client servicing programs

• Terminating 3 Statements of Work (SOWs)

Consistency and professionalism are required to remain active.